fr8cture
I wanna be Dave
So you mean it wasn't from china and this thread was a bunch of non sense. :lmao::lmao:
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Another bad RC4WD Experience ...
- Thread starter whitrzac
- Start date
So you mean it wasn't from china and this thread was a bunch of non sense. :lmao::lmao:
More like he had to make a public stink in order to get RC4WD to do the right thing.
fr8cture
I wanna be Dave
Did they even see this thread before sending him the tire?
They went from "We'll ask the china factory" to "Here's the tracking info" in 24hrs after I created/sent them this thread.
Yes, an RC4WD rep saw the thread. Read the thread.
Ditchrat
RCC Addict
So you through a temper tantrum because they weren't replacing it fast enough for you. You must be so proud of yourself"thumbsup"
Yep, that's exactly it. :lmao:
Next time you buy something that doesn't work. Let me know if the manufacture/store tells you, "We have the item in stock, but you will have to wait a few weeks while we get a refurbished unit from the factory"
Waitwhatsthat?
Quarry Creeper
Glad they finally took care of you. Fortunately I've not had a problem with them yet. I've got some of the flashpoints and really like how they perform. I don't the use them exclusively, but when I feel like running a small tire they always impresse me. I did notice that one of the sets I got came with a kinda grayish glittery look to them, but hey at least they were round. Lol
Sent from my XT1585 using Tapatalk
Sent from my XT1585 using Tapatalk
Not sure why people are jumping on the OP about this. He bought the tires from a US warehouse and they came relatively quickly.
One was defective and instead of it shipping at the same speed, it would come on the slow boat from China (metaphorically) - putting him out of commission for much longer.
That's very poor customer service, many places would even expedite the replacement.
He was rightfully upset.
It's now being handled as it should have been initially.
End of story.
One was defective and instead of it shipping at the same speed, it would come on the slow boat from China (metaphorically) - putting him out of commission for much longer.
That's very poor customer service, many places would even expedite the replacement.
He was rightfully upset.
It's now being handled as it should have been initially.
End of story.
fr8cture
I wanna be Dave
thats just from the mold should wash right off.
tjohanne
Rock Crawler
What? Don't you believe that one should get what one pays for? I waited 3 weeks only to see two of the tires were twisted, then I waited 3 weeks for replacement, only to find they were twisted/stretched too. Then I gave up.. That's alright to you?
Sent from my SM-G930F using Tapatalk
That should be "threw a tempter tantrum". At least master elementary school grammar before trying to cut somebody down.
This is the only site, besides maybe Apple forums, where fanboys always side with their preferred brands instead of the customers. I don't understand it. It's not like this is a one-time slip up by RC4WD. They are known for having moderate customer service at best. RC4WD was in the wrong here. They realized it and fixed it.
XSRCdesign
I wanna be Dave
That is not exactly true.. that's how you perceive it and that's fine.
Some of us work in the customer service industry and know it's not always as black and white as you are trying to make it out to be.
I'm not siding with anyone here, but I can clearly see a bit of overreacting on both sides of the opinion. RC4wd said they would replace it. I didn't see here but did they ask the OP for the bad tire back? Or did they just say they would send one out? Who are you to say where they have to send it from? Maybe the tires in the retail warehouse were already spoken for? Maybe now they are shorting a distributor (spoiler alert they spend more than $50 with them) maybe it was the manufacturer that screwed up and that's how rc4wd has to hold them accountable?
You simply don't know.. so yes. They got a defective tire, yes rc4wd said they would replace it, and maybe they shouldn't have told the op where it was coming from. Then this post wouldn't even exist.
Trust me, in this day no one is perfect, especially when manufacturing is in china. Fortunately manufacturing prices in china are rising so maybe we will see that changing in the future. But that also could mean cost going up. Which we all know how well this group takes that news.
Sure rc4wd isn't perfect, but damn they have come a long way.
Some of y'all just need to look at it from the other side sometimes. The world isn't flat anymore
Some of us work in the customer service industry and know it's not always as black and white as you are trying to make it out to be.
I'm not siding with anyone here, but I can clearly see a bit of overreacting on both sides of the opinion. RC4wd said they would replace it. I didn't see here but did they ask the OP for the bad tire back? Or did they just say they would send one out? Who are you to say where they have to send it from? Maybe the tires in the retail warehouse were already spoken for? Maybe now they are shorting a distributor (spoiler alert they spend more than $50 with them) maybe it was the manufacturer that screwed up and that's how rc4wd has to hold them accountable?
You simply don't know.. so yes. They got a defective tire, yes rc4wd said they would replace it, and maybe they shouldn't have told the op where it was coming from. Then this post wouldn't even exist.
Trust me, in this day no one is perfect, especially when manufacturing is in china. Fortunately manufacturing prices in china are rising so maybe we will see that changing in the future. But that also could mean cost going up. Which we all know how well this group takes that news.
Sure rc4wd isn't perfect, but damn they have come a long way.
Some of y'all just need to look at it from the other side sometimes. The world isn't flat anymore
Perception? It took 5 emails for RC4WD to offer a replacement. Yes, I perceive that as bad customer service.
That's not even mentioning the fact that they weren't in a hurry to replace it. Why should the customer have to wait when it's the manufacturer's fault? And you suggest that RC4WD should have hid the fact that they weren't going to quickly ship a replacement from the US. You work in customer service and you think that's acceptable? So basically tell the customer the replacement item is on order, ship it on the slow boat, and hope they don't call back in the next 3 weeks asking for a status update? Not cool. If they expedited it from China it would be a different story.
I've never worked in customer service, per say, but as an engineer I have worked directly with customers over the years. The customer is always right when within reason. That's the way good companies operate. The OP was asking for a replacement within a reasonable time. That's a reasonable request.
I don't think the OP overreacted at all. Any of us would have been upset, to a varying degree, that we received a defective product and the manufacturer wasn't in a hurry to replace it. We will never know the whole story from both sides, but as it's told I don't think the OP was asking for too much an apparently RC4WD didn't either as they gave into his request.
As for RC4WD coming a long way, that's a debatable statement. Your experience might have improved over the years, but not mine. And I know I'm not alone.
makya
Quarry Creeper
I've owned several small businesses over the years, and yes, it is that simple. Working in customer service, I'm sure you've heard the old Idiom " for every bad experience they have, a customer will tell 12 people, but only 1 out of 12 will tell anyone of a good experience"
You know why that is? because good service is expected when customers are paying for products or services rendered.
If, by your example, rc4wd is out of stock, and all they have left is distribution stock for wholesale, it shouldn't even be counted as part of their retail store backstock. The CSR that OP spoke to shouldn't have even mentioned the other stock at that point, and simply said "Our store is out of stock on those tires, and I'm sorry for the wait, but we will send you a replacement as soon as we get our next shipment in 3 weeks.
and no, the world isn't flat anymore, but for all the differences in the supply side, there are also so many advantages in stock management with all of the programs available, that projections on seasonal demand, allowances for defect and returns, and fluctuations in price can all be dealt with pretty easily nowadays. RC4WD has been around long enough to know better, but they still pull crap like that because it doesn't hurt them enough to change it.
Personally, that's why I buy from places like RPP, Amain and Tower if I'm buying online. I've never had a problem with any of them standing behind their products in the 31 years I've been into r/c.
I guess what I'm saying is: if you run a retail customer oriented business of any type, you can't expect the customer to give you a break when you screw up. The WHOLE POINT of retail is making customers happy and retaining them.
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XSRCdesign
I wanna be Dave
Ok.. I'm out. You guys have a good Christmas "thumbsup"
