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03-07-2013, 06:55 PM
| #1 |
| Newbie Join Date: Dec 2011 Location: Giles
Posts: 25
|  HobbyPartz
I ordered a Thunder ac6 charger and they sent it to me and it doesn't work. So I tried to contact their customer service through multiple emails with no reply and when I called I was put on hold for over half an hour. Has anyone else had experience with their customer service?
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03-07-2013, 07:49 PM
| #2 |
| Rock Stacker Join Date: Oct 2008 Location: Lillington
Posts: 55
| Re: HobbyPartz
I bought the same charger a while back and one of the prongs on the ac plug broke off......called them up and they paid to have it shipped back and I had a new one back to me within 10 days
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03-07-2013, 08:04 PM
| #3 |
| Rock Stacker  Join Date: Feb 2012 Location: Flinthills
Posts: 84
| Re: HobbyPartz
I bought an AC680 from them and it works great. Fairly quick shipping too.
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03-07-2013, 08:51 PM
| #4 |
| Newbie Join Date: Dec 2011 Location: Giles
Posts: 25
| Re: HobbyPartz
So my bad luck continues I guess I'll keep trying. NCcrawler: How did you contact them? |
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03-07-2013, 08:53 PM
| #5 | |
| RCC Addict Join Date: Jun 2009 Location: Salmon Arm BC
Posts: 1,777
| Re: HobbyPartz Quote:
i did this ^^ and it worked so i borrowed my power cord from my laptop.. hope this helps   | |
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03-07-2013, 10:11 PM
| #6 |
| Newbie Join Date: Dec 2011 Location: Giles
Posts: 25
| Re: HobbyPartz
I thought it was in the power cord I read it somewhere. I'll try hooking it up to a battery tomorrow. Did you get a "LOW VOLTAGE ERR" message when you plugged it into a wall outlet? |
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03-07-2013, 11:22 PM
| #7 |
| RCC Addict Join Date: Jun 2009 Location: Salmon Arm BC
Posts: 1,777
| Re: HobbyPartz
^^ no i dont think i did.. yeah try a 12v car battery.. |
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03-08-2013, 06:35 AM
| #8 |
| Newbie Join Date: Dec 2011 Location: Giles
Posts: 25
| Re: HobbyPartz
This is my problem it charges for about 5-10 minutes then I get that message and it stops.
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03-08-2013, 02:05 PM
| #9 |
| Quarry Creeper Join Date: Apr 2008 Location: PNW
Posts: 412
| Re: HobbyPartz
They actually have customer service?  |
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03-08-2013, 02:22 PM
| #10 |
| Newbie Join Date: Dec 2011 Location: Giles
Posts: 25
| Re: HobbyPartz
^^ That's what I'm trying to figure out!
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03-09-2013, 08:23 AM
| #11 |
| Rock Stacker Join Date: Apr 2010 Location: Santa Fe
Posts: 57
| Re: HobbyPartz
Their customer service kind of sucks. I had a problem a while back with a product and sent numerous emails with no answer back. I finally just called them and stayed on hold for almost and hour, I was so pissed. A customer service rep finally answered and my problem got resolved. I think they were surprised I stayed on hold so long.
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03-09-2013, 07:18 PM
| #12 | |
| Quarry Creeper Join Date: Apr 2012 Location: lake wylie
Posts: 308
| Re: HobbyPartz Quote:
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03-10-2013, 09:45 PM
| #13 |
| RCC Addict Join Date: Oct 2011 Location: British Columbia
Posts: 1,487
| Re: HobbyPartz |
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