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-   -   RPPHOBBY.COM- Post public questions,suggestions, or feedback here (http://www.rccrawler.com/forum/rpp-hobby/68978-rpphobby-com-post-public-questions-suggestions-feedback-here.html)

Slowkrawl 01-13-2014 03:07 PM

Got my order last week, fast shipping as always and had a note on it "First order of 2014!!" Cool!

Sent from my SGH-I337M using Tapatalk

RPP Hobby 01-13-2014 04:27 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by Bulldog (Post 4627072)
Corey,

I just received a recent order that was over $500. On the site, it says signatures are required for over (x) amount, so I made sure I was here to accept it. Well, the doorbell rang and by the time I got to the door the mailman was driving away...without a signature.

I have an issue with this, because if someone took the package off my porch...either you or I would be out $500 bucks. And I don't want that for either of us. Please let me know if I'm missing something here. Greg"thumbsup"

The tracking number is 9410810200830110188553
order #78839

USPS would be out the $$ and the mail carrier would be in trouble for not getting the signature required. You would not be out any money. Just the hassle of having to wait for a new order to ship out. Please call Consumer affairs 415-550-5082 file a complaint on your USPS carrier. We will do the same from our end.

T_A 01-14-2014 07:10 AM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Hey
Is there any chance for shipping to Israel?

Bulldog 01-14-2014 02:40 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by Rpp Hobby (Post 4627228)
USPS would be out the $$ and the mail carrier would be in trouble for not getting the signature required. You would not be out any money. Just the hassle of having to wait for a new order to ship out. Please call Consumer affairs 415-550-5082 file a complaint on your USPS carrier. We will do the same from our end.

Ok...spoke to the carrier today (not my usual carrier) She apologized and said it was a "Crazy Day" and blah blah blah with scanning this and that down the street on another package. I told her that business is business and that she would have a report about the incident. She said "Yes, I'll probably get written up." Well, her miss-steps could have cost me a lot of personal time wasted dealing with an issue. If you guys do follow up on your end, I didn't catch her name...but an overweight woman who was taking over the route for Dennis (who is my usual carrier...and is awesome) while he had time off for his wife having surgery.

At this point...USPS has been contacted and I'm waiting to hear back from the customer service rep. I'm not a hard person to deal with...but when someone's actions cause me hours of inconvenience...I then have an issue. RPP has done their job...I made myself available to receive the package at my own expense. I wouldn't think much about this...but over the holidays, we had two separate shipping problems with fedex and ups. One package we were waiting for on Dec 4th...tracked "left on customer's porch"...while we were certainly home that day. That package finally showed up on Dec. 23rd. What a great time to have our annual family Christmas Cards delivered....and again, hours spent dealing with that issue.

FYI. Thanks again RPP for being the go to for my parts needs and impeccable customer service...including your reply here! Greg"thumbsup""thumbsup""thumbsup"

demonut 01-14-2014 04:43 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
1 Attachment(s)
Just want to say RPP you guys rock, usps on the other hand sucks! They shipped my order via a turtle and he must have got in a accident on his way because this is how I received my package:shock:


Special thanks to "shipping guy" for his awesome packaging NOTHING was broke"thumbsup"

Thanks RPP

RPP Hobby 01-14-2014 05:20 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by demonut (Post 4628855)
Just want to say RPP you guys rock, usps on the other hand sucks! They shipped my order via a turtle and he must have got in a accident on his way because this is how I received my package:shock:


Special thanks to "shipping guy" for his awesome packaging NOTHING was broke"thumbsup"

Thanks RPP

Wow I can not believe anything survived in there :ror: Glad it did. Bad USPS

stevetate12 01-14-2014 06:23 PM

Just gotta say rpp is the best online scaler store there is....even if there's a problem....theres no problem....even helped me with a broken windshield on my G2 build......you guys have a customer for life


Sent from a big fat phone

RPP Hobby 01-15-2014 07:38 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by stevetate12 (Post 4629030)
Just gotta say rpp is the best online scaler store there is....even if there's a problem....theres no problem....even helped me with a broken windshield on my G2 build......you guys have a customer for life


Sent from a big fat phone


I appreciate it buddy! Thanks Corey

BigSki 01-16-2014 05:21 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
I got my shopping cart open, and I found something that I'm not 100% clear on. Axial ax30499 clearly states (2) pieces, ax30489 doesn't say, but it shows 2 pieces in the pic, and the prices are the same. Can you confirm or deny that ax30489 is (2) pieces? "thumbsup"

KillerBlackbird 01-16-2014 07:15 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
I always buy from you guys as much as I can. It's awesome to have products vendors make here on RCC available at RPP.

Just got my order yesterday and it included an awesome Axial poster too, thanks guys!

RPP Hobby 01-16-2014 07:17 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by BigSki (Post 4631717)
I got my shopping cart open, and I found something that I'm not 100% clear on. Axial ax30499 clearly states (2) pieces, ax30489 doesn't say, but it shows 2 pieces in the pic, and the prices are the same. Can you confirm or deny that ax30489 is (2) pieces? "thumbsup"

I am going to be away to check this tomorrow. E mail nate@rpphobby.com and he will be able to visually check tomorrow "thumbsup"

RPP Hobby 01-16-2014 07:22 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by BigSki (Post 4631717)
I got my shopping cart open, and I found something that I'm not 100% clear on. Axial ax30499 clearly states (2) pieces, ax30489 doesn't say, but it shows 2 pieces in the pic, and the prices are the same. Can you confirm or deny that ax30489 is (2) pieces? "thumbsup"


Nevermind I did some digging and yet is is two (2)

Strgazr27 01-16-2014 07:23 PM

Any idea on when these will be back in stock? Cart is ready to go :)
http://www.rpphobby.com/product_p/gea19tkezd.htm


Sent from my iPad using Tapatalk HD

ndi_guy 01-17-2014 04:08 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
You guys are crazy awesome!!! I placed an order at 4:30 my time and 22 minutes later I got notified that it shipped. Thank you for being an incredible company to deal with.

BigSki 01-18-2014 06:30 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by Rpp Hobby (Post 4631886)
Nevermind I did some digging and yet is is two (2)

"thumbsup"

wilbywise 01-18-2014 07:22 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
2 Attachment(s)
RPP, yal have managed to do it again! Thank you so much for getting this to me before Sunday (Tomorrow = Comp day)!

322 01-21-2014 03:08 PM

Any idea on a restock for the 1.55 gearhead black crushers?

Sent from my SCH-I545 using Tapatalk

Duuuuuuuude 01-24-2014 11:22 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
I placed an order a little while ago and forgot something...is it possible to add one RCE10388BK to order #80057?

RPP Hobby 01-24-2014 11:25 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by Duuuuuuuude (Post 4643246)
I placed an order a little while ago and forgot something...is it possible to add one RCE10388BK to order #80057?

I made a note on your order to contact you about adding it. It will hold up your order some but we will do our best. Thanks Corey

Duuuuuuuude 01-24-2014 11:30 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by Rpp Hobby (Post 4643248)
I made a note on your order to contact you about adding it. It will hold up your order some but we will do our best. Thanks Corey

Nothing gets here terribly fast, so no worries. My last order took the scenic route via Maryland. :ror:

Thanks for the assist. "thumbsup"

ez00tj 01-25-2014 02:07 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Just wanted to say thanks. Your guys service is awesome. My wife got some Christmas presents for me from you guys and was very impressed with the speedy service. She had tried to go to the LHS and just got frustrated.

gbean 01-25-2014 04:06 PM

Corey or Nate, any ETA on MIP p/n 12200 SCTE pro4mance kit?

RPP Hobby 01-25-2014 04:13 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by gbean (Post 4643937)
Corey or Nate, any ETA on MIP p/n 12200 SCTE pro4mance kit?


Looks like it could be late next week possibly. Thank you, Corey

gbean 01-25-2014 04:14 PM

Quote:

Originally Posted by Rpp Hobby (Post 4643944)
Looks like it could be late next week possibly. Thank you, Corey

Thanks Corey.

killswitch 01-26-2014 06:42 AM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Hey Corey, you may want to check your pricing vs. list pricing on Dubro part# DUB725 "thumbsup"

fastfred28 01-26-2014 12:51 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Corey any idea when you will have the gear head 1.55 black crushers back in stock.

RPP Hobby 01-26-2014 01:27 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by fastfred28 (Post 4645125)
Corey any idea when you will have the gear head 1.55 black crushers back in stock.

At this point we may not be doing these again.

chopan84 01-26-2014 02:49 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
ETA on Savox SW-0231MG servos?

fastfred28 01-26-2014 03:24 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by Rpp Hobby (Post 4645163)
At this point we may not be doing these again.

:shock: WHAT! These wheels are awesome. Do you have any other distributors that may have them?

RPP Hobby 01-26-2014 05:06 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by atown27 (Post 4645258)
ETA on Savox SW-0231MG servos?

Tomorrow or tuesday "thumbsup"

RPP Hobby 01-26-2014 05:07 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by fastfred28 (Post 4645302)
:shock: WHAT! These wheels are awesome. Do you have any other distributors that may have them?

No one has them sorry

ez00tj 01-28-2014 06:07 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Are there any upgrades available for the slick rock? I have been thinking about getting one and was curious what was available for them. Didn't see much for them on your website unless I was looking in the wrong place.

bob1961 01-28-2014 07:33 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
hi corey, I ordered from you in the past and I have a shopping cart made up....plus I emailed for my password when I could not sign in to checkout, not sure if I phoned my past orders in or used your site....

RPP Hobby 01-28-2014 07:43 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by bob1961 (Post 4648687)
hi corey, I ordered from you in the past and I have a shopping cart made up....plus I emailed for my password when I could not sign in to checkout, not sure if I phoned my past orders in or used your site....

E mail me let me check for an account for you "thumbsup"

bob1961 01-28-2014 08:18 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
just sent e mail through your profile here, thx....

bob1961 01-28-2014 08:20 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
plus I looked at my yahoo e mail I gave on site under forgot password, no e mail there as of now....

bob1961 01-28-2014 08:33 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
got e mail and order placed, once again thx corey "thumbsup" ....

Duuuuuuuude 01-28-2014 10:51 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by Rpp Hobby (Post 4643248)
I made a note on your order to contact you about adding it. It will hold up your order some but we will do our best. Thanks Corey

Nate got me fixed up today. Thanks. "thumbsup"

RPP Hobby 01-28-2014 11:08 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
Quote:

Originally Posted by Duuuuuuuude (Post 4648947)
Nate got me fixed up today. Thanks. "thumbsup"

Good news. Nate is such an asset! Thanks for the order "thumbsup"

Crank 01-29-2014 03:15 PM

Re: RPPHOBBY.COM- Post public questions,suggestions, or feedback here
 
My question is if I pay for 2 day or next day shipping do the parts just instantly fall straight out of my computer?

Again I'm amazed at how fast you get stuff shipped! "thumbsup"


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