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Another bad RC4WD Experience ...

I recently purchased a set of RC4wd beadlocks from my LHS. They didn't have the Hex tool included that should have been... Contacted RC4wd, Got a reply later that day, they needed copy of the invoice. Sent a copy over, got a tracking # the next morning, on my doorstep in 2 days....

My customer service experience was excellent, sorry yours wasn't the same! I just wanted to share my positive experience, as I feel sometimes us end user's only share their negative experiences.. Seems for every 100 positive transaction only the 1 negative gets talked about
 
Lanky said:
I recently purchased a set of RC4wd beadlocks from my LHS. They didn't have the Hex tool included that should have been... Contacted RC4wd, Got a reply later that day, they needed copy of the invoice. Sent a copy over, got a tracking # the next morning, on my doorstep in 2 days....

My customer service experience was excellent, sorry yours wasn't the same! I just wanted to share my positive experience, as I feel sometimes us end user's only share their negative experiences.. Seems for every 100 positive transaction only the 1 negative gets talked about
Click to expand...


This is the 3rd time I've had to contact support. This one went better than the other 2...:evil:
 
What is lacking with RC4WD is "quality control"
The simple things like a visual inspection, or weight check for missing parts would be all it would take some times...
It just cuts into the bottom dollar.
If you are going to go cheep you need to make up with it in other ways that they do not.
 
EeePee said:
Surprised there's no RC3WD comments yet. They got that nickname over 10 years ago.
Click to expand...


You win the internet for today...:lmao:
20161221_212643_zpsvjvlc1er.jpg
 
Well I just received some of these deformed, half-shrunken Flash Points too unfortunately. Sad thing is they are for a brand new Beast II RTR kit that also just arrived with a broken rear link mount (cast aluminum piece between axle and truss)... Talk about feeling deflated after spending a wad of money on a new rig... :cry:

Tower offered to replace the whole RTR kit because they don't have access to the part alone. I am currently awaiting reply from RC4WD to see if they will replace the single broken piece before I go through the hassle of returning a whole kit.

The wobbly deformed tires came from RPP so I don't expect to have any trouble getting a replacement on those.

Will report back with an update...

......

*update 3/17* RC4wd customer support has responded and is in the process of resolving my Beast issue :)

*update 3/18* RPPhobby.com directed my tire issue to RC4wd. RC4wd is in the process of resolving the tire issue as well.

*update 3/21* Customer Support advised that my broken suspension mount will ship soon... tire replacement confirmed and shipping out. So far, so good!

*update 3/24* All parts shipped from manufacturer to distributor... tracking number received for tires today, on their way to me..

*final update 4/8* Received replacement Beast 4-link mount. Tires arrived and one is deformed AGAIN... pathetic

.....

Summary:

1. Selling the 4 good tires that I ended up with and going a different route on my Beast.

2. I will not order any RC4wd products from RPP again... and definitely not from RC4wd direct.

3. I will stick with Tower Hobbies, reputable eBay sellers, and the RCC classifieds from here on out.
 
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I own 10 tires from rc4wd. They are all deformed. I don't understand why people still give this company a chance.. I only get tires from proline and Pitbull now..

Sent from my SM-G930F using Tapatalk
 
I just bought another set of rc4wd Toyo Open Compass tires and all is well. I'll probably keep on buying until Proline comes out with a 4.75" BFG KM2.
 
I bought some NIP RC4WD portals recently from the for sale section here, got them shipped to Australia and when assembling the steer portals i found the bearing cups had not been machined deep enough to seat the bearing without binding up solid.
I contacted RC4WD, sent a heap of photos and while i could fix the problem and machine out the bearing cups, i figured let their engineering team know there was an issue.
They sent out another set of steer portals free of charge (which had the same issue unfortunately) which was good of them considering i wasnt the original buyer from the shop and took about 4 days to get to Australia.
 
GLwagon said:
Yeah, they really took care of you with more junk parts...
Click to expand...

Got that right, at least they tried to do the right thing and replace a faulty item, its not the sales/service rep's fault that the product isnt quality controlled properly.
Yes the product was junk but the customer service wasn't as bad as most were making it out to be when i had an issue, just the product itself.
 
1tuff40 said:
Got that right, at least they tried to do the right thing and replace a faulty item, its not the sales/service rep's fault that the product isnt quality controlled properly.
Yes the product was junk but the customer service wasn't as bad as most were making it out to be when i had an issue, just the product itself.
Click to expand...

Well, kind of. I know that if we have issues with our moulding that we send out to contractors and have to replace something, we make sure the part we're sending out is correct. They could have checked the new parts they sent out to you to make sure it actually fixed the problem
 
If the office is attached to the warehouse, but that's not normal in most warehouses. Assumption is one bad part, not all mfg defects.
Any other reviews show others as bad ?


Hang up and Drive
 
Last edited:
mikemcE said:
If the office is attached to the warehouse, but that's not normal in most warehouses. Assumption is one bad part, not all mfg defects.
Any other reviews show others as bad ?


Hang up and Drive
Click to expand...

that depends. If it's a separate warehouse, the picking ticket should show it as a warranty replacement for defect, and IF there is a repetitive issue (I.E. more than one) they should be checking their stock and dealing with the company that manufactures that product for them. It gets into a bunch of variables in process that different companies wil use based on their software and procedures, but essentially it boils down to the fact that rc4wd has had repetitive issues with quality control, but still seems to be hit-and-miss on their procedures for dealing with it.

and yes, that was a really long, run-on sentence.

I'm probably a little more particular than a lot of people about this end of service, after owning a couple of retail shops, and my Wife is the head of Warranty and Repair for a national window and door mfr. We bitch about stuff like this on a daily basis:shock::lmao:
 
Well said, I used to supervise a pick and pack wholesale operation. We had a SPECIAL ticket for issues and special customers...
Really comes down to company philosophy

Hang up and Drive
 
I had one of their xvd cvds break on me on the second time I had them out. Sent them an email and was told only had a 30 warranty. Then was told to just purchase another set from the website and provide the order number and they would credit it back. Only give me $10 after I spent $60. Then they told me could just return them. I can't stand their customer service.

Sent from my HTC6535LVW using Tapatalk
 
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