07-15-2013, 06:59 PM | #401 |
Newbie Join Date: Oct 2012 Location: highland
Posts: 32
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
hi i was wondering if ur gonna have any 13t twin hammers motors available soon? would love to order one asap
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07-16-2013, 06:47 AM | #402 |
owner, Holmes Hobbies LLC Join Date: Nov 2004 Location: Volt up! Gear down!
Posts: 20,290
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
Have em, added to the site.
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07-16-2013, 11:04 AM | #403 |
Newbie Join Date: Oct 2012 Location: highland
Posts: 32
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
thanks just put an order |
07-17-2013, 01:22 AM | #404 |
I wanna be Dave Join Date: Aug 2011 Location: Burque
Posts: 3,805
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
John, I sent you an email. |
08-30-2013, 03:58 PM | #405 |
Pebble Pounder Join Date: Jan 2008 Location: el paso
Posts: 146
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
John Sent you an email thru your website... Thanks Jorge |
09-09-2013, 01:16 PM | #406 |
Newbie Join Date: Dec 2006 Location: Connersville
Posts: 5
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
John Any idea when the BEC will be back in stock ? Matt |
09-14-2013, 01:26 PM | #407 |
RCC Addict Join Date: Dec 2007 Location: Moncton, NB, Canada
Posts: 1,962
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
Got my 35T TorqueMaster Sport in yesterday, only took a tiny bit over a week to get it. Thanks for the great product, I'll definitely be buying from you again |
09-25-2013, 03:32 PM | #408 |
Quarry Creeper Join Date: Nov 2005 Location: Western, NC
Posts: 490
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
Huge thanks for all the help and advice, and the ridiculously fast shipping. Ordered Monday afternoon, and it's here today. Now if my drive line parts would hurry up, I can install this thing!!
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09-29-2013, 06:28 PM | #409 |
Rock Crawler Join Date: May 2010 Location: Bedford Ky
Posts: 721
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Thanks goes out to John Rob Holmes amazing product and very quick turnaround time on my torquemonster outrunner. Here is a quick pic I snapped of it sticking out of the hood on my bronco. No the silver is not factory I did that so it would add some color break up when running. Sent from my iPhone in the shop |
11-07-2013, 12:45 PM | #410 |
Newbie Join Date: Jun 2012 Location: San Francisco
Posts: 32
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
Hey John, just sent you an email. Have a question about the rebuild order. Thanks.
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12-03-2013, 06:46 PM | #411 |
Newbie Join Date: Jul 2013 Location: USA
Posts: 36
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
I've sent a few emails and posted in another thread here. Trying to check the status of my motor that I needed rebuilt. And my warranty claim on my BRXL Waterproof. I appreciate it!
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12-08-2013, 02:30 PM | #412 |
Quarry Creeper Join Date: Mar 2006 Location: Pewee Valley, Kentucky
Posts: 215
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
Same problem here, I've been sending emails for 2 weeks with no response. The order for two in stock items was placed on the 11/21 but I still haven't received them.
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12-18-2013, 06:29 AM | #413 |
Rock Stacker Join Date: Jan 2013 Location: lethbridge Alberta Canada EH!!!
Posts: 62
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
Just ordered a set of 400's cant wait to get them for my Dlux build!!! motors look amazing amazing
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12-18-2013, 10:09 PM | #414 |
owner, Holmes Hobbies LLC Join Date: Nov 2004 Location: Volt up! Gear down!
Posts: 20,290
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
We lost our labor worker on the 5th and we are all spread too thin covering the extra. I've been off the computer and just making motors and training the new guy. I will make sure everything gets taken care of. We are just in a tough position at the worst time of year, it will take some extra time to fill all the orders and get the new guy up to pace. Kinda sucks being on the edge of small company/ big company. When we lose one guy it really hurts everybody else. I haven't gotten a single task on my personal list done for weeks! We were set up to have all orders done within a few days of ordering on back Friday, and having a key team member decide to quit right after blew up all the planning. Last edited by JohnRobHolmes; 12-18-2013 at 10:11 PM. |
12-19-2013, 04:46 AM | #415 | |
Rock Stacker Join Date: Jan 2013 Location: lethbridge Alberta Canada EH!!!
Posts: 62
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors Quote:
Merry Christmas from the great white north ThompsonP Last edited by ThompsonPerogie; 12-19-2013 at 08:42 AM. | |
01-15-2014, 04:04 PM | #416 |
Pebble Pounder Join Date: Nov 2013 Location: grant
Posts: 114
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I ordered a 500 puller on the 27th of dec. and have not received it yet is there any chance u can help me out with finding out where it is or when I might receive it. the order number is 13218 my name is Johnathan beck... Thanks Sent from my iPhone using Tapatalk |
01-16-2014, 07:28 PM | #417 |
I wanna be Dave Join Date: Feb 2013 Location: NW Indiana
Posts: 3,196
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
I am in the same position with my order #13296, hopefully they get things ironed out soon..would like to at least hear from them thru email about whatever is causing the delay...
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01-16-2014, 07:44 PM | #418 |
Rock Stacker Join Date: Oct 2011 Location: middle of Mo. where
Posts: 97
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
Ride it out guys. Sounds like they are going through a tough time. John is a great guy and he will do the best he can to make it right. Emails are slow but be patient its gonna be worth it.
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01-17-2014, 12:47 PM | #419 |
Rock Stacker Join Date: Nov 2009 Location: southern ok
Posts: 82
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
I sent a motor in to be repaired back at the end of November and am still waiting to hear any word on it. Now I have 2 BRXL's that quit and need them checked out. I have emailed the website 4 times with no response. Then posted to their facebook with no response. And also went through this site to email John last week and no response. I would think even short handed you could reply to emails while not at the office. My sons hand wound motor lasted less than an hour and now I sent it in to be repaired 1 1/2 months ago and can't get any response. I don't see how I can support a company like this when there is ZERO customer service. I just don't see how you can expect to run a business and not even reply to your customers. After 1 1/2 months of no response, I don't see any excuse for that. |
01-17-2014, 05:25 PM | #420 |
Newbie Join Date: Apr 2013 Location: mt prospect
Posts: 43
| Re: Holmes Hobbies Feedback...Unbelievable Support..Why to support Vendors
Hi I also am on this massive waiting list ordered a brxl and torquemaster expert around new years and still nothing . I also sent a email to them , nothing. And then I come to this page, lo and behold this problem is worse than expected. I would say I know but I don't know how good the stuff jrh sells all I know is I heard a bunch of positive stuff about product and service. So far no product to speak of , or service . I am a little put off by the lack of a phone also. I don't care what the excuse a business should have a phone. Please don't build yourself up to let all of the customers down. Its slightly comical that this thread is under the heading "unbelievable support". I await my order and if this stuff is any less than perfect Ive got many words to describe my experience to future customers of hh. Make this right please all I ask. Sometimes you only get one chance.....
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