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03-02-2009, 06:50 PM
| #161 |
| Pebble Pounder Join Date: Mar 2005 Location: Nebraska
Posts: 107
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So far... so good with my build. My only gripes are that the diffs seem a little crunchy... tight, and i had to file down the keyed end of a axle shaft to get it to fit.
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03-03-2009, 10:55 AM
| #162 |
| Newbie Join Date: Feb 2009 Location: Kapolei
Posts: 29
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Chris thanks for the info. I actually finally got a hold of someone yesterday. Bought the kit friday found the issues saturday and was hoping it would be a quick fix over the weekend. I took some pictures of the problem and forward it on to customer service. I also found the problem to be not so much with the bent pings but the bushing the ring slides over. it was way to tight and binding. i sanded the bushing down a little and have gotten the rear diff to lock. this seems to be a temorary fix. Ill work with customer service to get the complete fix.
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03-03-2009, 04:02 PM
| #163 |
| Rock Stacker Join Date: May 2004 Location: Spanish Fork, Utah
Posts: 55
|  Customer service
I just emailed customer service about an issue I have and got a response within 5 minutes taking care of it. I am glad I went with Venom even with the known issues. There customer service really is awesome.
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03-03-2009, 05:40 PM
| #164 | |
| Pebble Pounder Join Date: Dec 2006 Location: Hinsdale
Posts: 181
| Excellent Customer Service Quote:
X2!!!!!!!!!!! Just had the same excellent customer support, anyone who has a problem take chris's advice and hit up the email he posted above!  BTW Thanks for ther help Chris! | |
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03-03-2009, 06:33 PM
| #165 |
| I wanna be Dave Join Date: Oct 2007 Location: 801
Posts: 2,941
| Pins Broke
I have to say I am quite disipointed with mine so far! I have heard that the customer service is hit and miss so I hope I am one of the lucky ones. I built this up so my dad could compete with it at our comp that is in less than 10 days away. I busted the pins that holds the stub shafts and axle shafts all together. Sad thing is that I am running a Axial tranny with a slipper clutch that is quite forgiving right now and I still broke :-( on the first run out.   |
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03-04-2009, 04:12 PM
| #166 |
| Pebble Pounder Join Date: Dec 2007 Location: Northwest
Posts: 181
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We have some new replacement parts in for warranty claims so if you need pins or axles or VCD parts then please contact us. Just arrived yesterday afternoon. Thanks for the feedback guys! Chris |
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03-05-2009, 08:07 AM
| #167 |
| Rock Stacker Join Date: Feb 2009 Location: Denver
Posts: 71
|  CS Question
Chris, I have broke 2 stub axles and went to the local hobby shop and replaced them both ( I was in a hurry to get it going again ) I called customer service and they are going to send me a couple replacements. my question is are they going to send out the pins for those as well or do I need to request them ?
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03-05-2009, 08:55 AM
| #168 | |
| I wanna be Dave Join Date: Oct 2007 Location: 801
Posts: 2,941
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I sent out an email a couple days ago, how far out are they at answering people back? | |
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03-05-2009, 10:49 AM
| #169 | |
| Pebble Pounder Join Date: Dec 2007 Location: Northwest
Posts: 181
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Send me a PM with your info so I can talk with Paul. Chris | |
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03-05-2009, 10:51 AM
| #170 | |
| Pebble Pounder Join Date: Dec 2007 Location: Northwest
Posts: 181
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 Give them another day maybe or send a follow up email today. You can PM me with your question and I can look into it as well. Chris | |
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03-05-2009, 11:33 AM
| #171 |
| Newbie Join Date: Feb 2009 Location: Sacramento
Posts: 37
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I found a suitable replacement for the pins. Try .078 music wire I bought 9ft for $3 at hobby town. Cut them with a Dremel or pliers. haven't broke them yet.
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03-05-2009, 01:16 PM
| #172 | |
| I wanna be Dave Join Date: Oct 2007 Location: 801
Posts: 2,941
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Chris you are the man. I actually got a hold of dave (nice guy) they are out of the xcd pins and a few other things. But I ended up purchasing a few stub shafts and axle shafts just to be safe and to have on hand.
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03-05-2009, 01:23 PM
| #173 | |
| Quarry Creeper Join Date: Dec 2008 Location: Post Falls, ID
Posts: 337
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03-05-2009, 03:25 PM
| #174 | |
| I wanna be Dave Join Date: Oct 2007 Location: 801
Posts: 2,941
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03-05-2009, 04:43 PM
| #175 |
| Newbie Join Date: Feb 2009 Location: Sacramento
Posts: 37
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Chaotic's right. I on the other hand just put the wire through the holes marked and cut it. You can grind it smooth as well.
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03-05-2009, 05:29 PM
| #176 | |
| Newbie Join Date: Feb 2009 Location: Friday Harbor, San Juan Island, WA
Posts: 7
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I leave the burrs on the ends. this helps hold the pins in | |
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03-05-2009, 05:32 PM
| #177 |
| Rock Stacker Join Date: May 2004 Location: Spanish Fork, Utah
Posts: 55
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I just got my replacement axles in less than 48 hours. Best customer service I have ever had. Thanks
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03-06-2009, 06:12 PM
| #178 |
| Newbie Join Date: Feb 2009 Location: canada eh?
Posts: 9
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well breaking a drive shaft officially sucks... now i gotta wait to get a new one. is anyone aware of a upgraded driveshaft for the front?
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03-06-2009, 11:59 PM
| #179 |
| Quarry Creeper Join Date: Dec 2008 Location: Post Falls, ID
Posts: 337
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i threw a traxxas one on and havent broke it yet. get a big pack of them, its cheaper that way. i think you get like 6 or so?
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03-08-2009, 10:38 AM
| #180 |
| Rock Stacker Join Date: May 2004 Location: Spanish Fork, Utah
Posts: 55
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I needed a new charger so I could switch to Lipo, and because of the customer service I received, I got the Venom Pro Charger. Just wanted to say Thanks again.
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