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Thread: Official VF/DNA/BWD Customer Service/Feedback Thread

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Old 11-06-2008, 08:40 AM   #261
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Quote:
Originally Posted by billet works View Post
Emails replied...thanks guys

Don
Lightening quick! Cheers Don.

Matt
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Old 11-06-2008, 05:42 PM   #262
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Default just throwing this out there..

when i first got my dig i noticed a wobble on the rear driveshaft where it connects to the dig output(worked fine on flat, but steeper inclines would result in that nasty clicking)......... figured the output wasnt true or the brass pin was not true......... sent it to DNA, they went thru it, got it back it was a little better(still slipped outta 4wd on steep/load)....... then I read a post about a GC2 w/ DNA dig(which is what i have), and saw/read about a "spacer" to raise the tranny/dig a little to CLEAR THE RODEND of Lower Link @ the skid. my wobble was the result of tightening the front of tranny flush w/ skid and the rear(dig unit) being pushed/held up because the rodend wasnt letting it sit level with the axial tranny and skid plate. so the rear of the dig would "ramp up", causing that wobble. hope that makes sense.... so, if you have a wobble check and make sure that the dig unit is clearing the rear lower link/s rodends......... if thats not the reason for your wobble, something inside is probably not right-theres only 3-4 parts so try to find the one thats not true-or get the rebuild kit w/ the updated fork-or of course contact DNA they will help you out. havent seen much on this topic so thought i'd try to help(it is easily overlooked,,,,i didnt realize for about 2-3weeks, probably too busy having negative feelings toward DNA......sorry DNA, it was my fault)......by the way my dig runs true now, and have not had a single issue.............to all the people having problems-once you get it working as it should, youll see why DNA is the best.
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Old 11-06-2008, 08:10 PM   #263
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We very much appreciate you taking the time to post your experience and the troubles you ran into...and most of all thanks for letting us know that you got fixed up! The last thing we want is for someone to get frustrated and have a perfectly good dig unit just sit...especially when mine is constantly beggin for mercy from my heavy trigger finger

Thanks!

Don
DNA R/C
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Old 11-07-2008, 05:36 AM   #264
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I am having some issues with my Dig. Just came in from RPP yesterday and need some help... I sent an email to this address:

solomon@dna-rc.com

Thanks, John Roginsky
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Old 11-07-2008, 01:26 PM   #265
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im still in need of parts can you guys im me its replacement stuff for a gen 1 shift fork an shaft issues?
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Old 11-07-2008, 01:45 PM   #266
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email me at don@dna-rc.com and I'll get you guys fixed up.

Thanks,

Don
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Old 11-08-2008, 05:38 PM   #267
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I sent a email about a replacement front output shaft from tinyjc77@yahoo.com) but after reading thru this thread i see you guys have upgraded rebuild parts? I have one of the first digs ever made and after countless hrs of adjusting a sanding down brass pins and everything else trying to get it smooth and get everything to fit and work i got it to where it is not to bad but not a 100%. But i do see that the newer parts make it smooth as butter and i would love for mine to work like that. I run a very heavy rig 11lbs so the dig does get some abuse on it but i can not keep mine from popping out of dig into neutral when on a hill. I does not do it every time but it does happen alot. If you could just throw in a rebuild kit price for the newer parts in the email that would be great. And any help you can give on fixing the popping out issue would also be great. All end points are set correct i get very little wear on the parts inside( I would know as many times as i have had to open it to work on it) but i just cant get it to run a 100%
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Old 11-09-2008, 12:39 AM   #268
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sounds kinda like mine
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Old 11-09-2008, 10:40 AM   #269
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Hey I sent a payment for a rebuild kit the tuesday before halloween so 10/29. Just wondering when I can expect to get it?
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Old 11-09-2008, 03:08 PM   #270
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Hey I sent a payment for a rebuild kit the tuesday before halloween so 10/29. Just wondering when I can expect to get it?
You should have it by tomorrow. All items where sent. If you dont have it in tomorrows mail please e-mail your addy so I can check the tracking number.
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Old 11-09-2008, 04:01 PM   #271
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I can attest to the customer service I have personally received from DNA, they do take care of the customer after the sale
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Old 11-09-2008, 04:16 PM   #272
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just wondering if all the new replacment parts will fit in 1st gen case. needing a new cog . the second one , not because of bad material just because i beat the crap out of this thing. please list prices of rebuild kits .
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Old 11-09-2008, 06:10 PM   #273
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just wondering if all the new replacment parts will fit in 1st gen case. needing a new cog . the second one , not because of bad material just because i beat the crap out of this thing. please list prices of rebuild kits .
Yes they will.
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Old 11-09-2008, 07:10 PM   #274
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Originally Posted by 210solomon007 View Post
You should have it by tomorrow. All items where sent. If you dont have it in tomorrows mail please e-mail your addy so I can check the tracking number.

Ok thanks but whats my addy?
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Old 11-09-2008, 07:32 PM   #275
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axman2010,

Addy means address.



Don,

Thanks for the reply, I have also purchased a spare part set which has an additional gen 1 shift fork, may I send it in for a replacement? Also, I understand my mail is international, please let me know if I could contribute to the shipping.

Cheers,
Chi
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Old 11-09-2008, 08:03 PM   #276
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Wow I feel retarded lol oh well
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Old 11-10-2008, 08:21 AM   #277
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Quote:
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Ok thanks but whats my addy?
Quote:
Originally Posted by Aurora View Post
axman2010,

Addy means address.



Don,

Thanks for the reply, I have also purchased a spare part set which has an additional gen 1 shift fork, may I send it in for a replacement? Also, I understand my mail is international, please let me know if I could contribute to the shipping.



Cheers,
Chi
Quote:
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Wow I feel retarded lol oh well


Aurora, Send me your address to solomon@dna-rc.com and I will get you a shipping quote. axman, let me know. Thanks...
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Old 11-10-2008, 05:30 PM   #278
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Aurora, Send me your address to solomon@dna-rc.com and I will get you a shipping quote. axman, let me know. Thanks...
Didn't show up today so I emailed you my addy like you asked. Thanks. E-mail is keithcoffman2@live.com so you know
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Old 11-10-2008, 05:36 PM   #279
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Hey guys just looking to get a conformation on paypal I sent and my order for the mini slingshot. I understand your busy. Thanks alot
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Old 11-10-2008, 07:43 PM   #280
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Yet again DNA comes through with another order for us Thank you you Don and Solomon for being an outstanding supplier for RPP
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