Go Back   RCCrawler Forums > Vendors > Holmes Hobbies
Loading

Notices

Thread: (HH) Tech Questions and Customer support thread

Closed Thread
 
LinkBack Thread Tools Display Modes
Old 12-07-2011, 04:59 PM   #3161
JIN
Newbie
 
Join Date: Mar 2008
Location: japan
Posts: 11
Default

Hi,John

Could you please tell me the status of my order? Has it been shipped?

Regards,

order 7889 order Date 11/19/2011
JIN is offline  
Sponsored Links
Old 12-07-2011, 05:56 PM   #3162
Rock Stacker
 
Join Date: Jan 2010
Location: chattanooga tn
Posts: 74
Default

thanks
James888 is offline  
Old 12-08-2011, 08:13 PM   #3163
Quarry Creeper
 
Join Date: Oct 2011
Location: Detroit
Posts: 347
Default

Quote:
Originally Posted by JohnRobHolmes View Post


The arms for that order will be coming in this week. My apologies for the long turnaround, we had some scheduling issues and many custom motors have been taking longer than usual to complete.



I do believe I sent an email, but they are indeed here safe and sound.
I forgot to mention that they were Crawlmaster 540 Pro Handwounds. Any ballpark on the ship date if all goes as planned? Sorry, it may have been easier if I had ordered them direct from you. Thanks again for the info John!
DiggyStyle is offline  
Old 12-09-2011, 08:43 PM   #3164
Newbie
 
Join Date: Nov 2011
Location: Pasadena
Posts: 10
Default Expected ship date 12/09/11

John, Your web site says expected ship date on the 9th. I Ordered on Nov 28th and have sent you emails through your site with no response! Order #7930 for Torquemaster Pro Combo. I tried the code turkey but it did not work! Can you please let me know something with my order and the 10% code! Thanks Alot.
snowshoe is offline  
Old 12-10-2011, 02:10 AM   #3165
Quarry Creeper
 
Join Date: Oct 2009
Location: melbourne, australia
Posts: 204
Default

hi placed my order last week. order #7992 can i please get some sort of idea of when it will ship?
madazz is offline  
Old 12-10-2011, 03:10 AM   #3166
Quarry Creeper
 
Join Date: Dec 2009
Location: Honolulu
Posts: 428
Default

Quote:
Originally Posted by madazz View Post
hi placed my order last week. order #7992 can i please get some sort of idea of when it will ship?
Quote:
Originally Posted by snowshoe View Post
John, Your web site says expected ship date on the 9th. I Ordered on Nov 28th and have sent you emails through your site with no response! Order #7930 for Torquemaster Pro Combo. I tried the code turkey but it did not work! Can you please let me know something with my order and the 10% code! Thanks Alot.
Please read post #3133, it might help.
RusT808 is offline  
Old 12-10-2011, 04:11 AM   #3167
Quarry Creeper
 
Join Date: Oct 2009
Location: melbourne, australia
Posts: 204
Default

been told by john that he had 100 of the brxl in stock. i asked before i placed my order.
madazz is offline  
Old 12-10-2011, 09:57 AM   #3168
Quarry Creeper
 
Join Date: Dec 2009
Location: Honolulu
Posts: 428
Default

I've been waiting over 6 weeks.
RusT808 is offline  
Old 12-10-2011, 07:30 PM   #3169
Quarry Creeper
 
Join Date: May 2007
Location: Grass Valley California
Posts: 209
Default

I got my water proofed esc with the 25t tourque master motor today , thanks just in time for my birthday. I did end up waiting a bit for it but understandable with all that has been going on with the new marriage and new shop. Good luck with all that. Can't wait to run this bad boy.


Thanks
BUGGYBOY is offline  
Old 12-12-2011, 09:03 AM   #3170
Rock Crawler
 
Join Date: Sep 2007
Location: Petaluma
Posts: 607
Default

Quote:
Originally Posted by sloyota
i have a new XR-XL ESC waterproofed(and it never has gotten wet) that i have ran about 4 packs thru,only on 3s.now it get's really twitchy when i creep forward,but when i give it full throttle it's good,and no problems when i go in reverse,slow or fast.i tried to trouble shoot it by switching batterys,motors and re bind my RX.no luck.........

do i need to try to re-program the ESC or is the ESC gone bad?

i really like this ESC and i had to put my (cough)novak 3s back in(cough)
and everything works fine..

thanks,Wes


Try reflashing the firmware and see if that helps, also ensure you reset the throttle endpoints.



that seemed to have worked for me.i just put it on the computer,updated everything,fixed my throttle end points on my controller.i was only was able to give a 30 minutes test at my ranch,but i'll give a real test today when i hit the trail..i let you know how it goes...
Thanks John.
sloyota is offline  
Old 12-12-2011, 11:32 AM   #3171
owner, Holmes Hobbies LLC
 
JohnRobHolmes's Avatar
 
Join Date: Nov 2004
Location: Volt up! Gear down!
Posts: 20,290
Default

Quote:
Originally Posted by JIN View Post
Hi,John

Could you please tell me the status of my order? Has it been shipped?

Regards,

order 7889 order Date 11/19/2011
We will be finishing up the 18t motors this week for you, I should be able to snag some machine time Wednesday and get em wound up.

Quote:
Originally Posted by DiggyStyle View Post
I forgot to mention that they were Crawlmaster 540 Pro Handwounds. Any ballpark on the ship date if all goes as planned? Sorry, it may have been easier if I had ordered them direct from you. Thanks again for the info John!
We still have some 13t motors on backorder, but pretty much everything else has been shipped out.

Quote:
Originally Posted by snowshoe View Post
John, Your web site says expected ship date on the 9th. I Ordered on Nov 28th and have sent you emails through your site with no response! Order #7930 for Torquemaster Pro Combo. I tried the code turkey but it did not work! Can you please let me know something with my order and the 10% code! Thanks Alot.
Shipping out today actually, you should already have the shipping info emailed to you. Refund for the coupon going through now too.


Quote:
Originally Posted by madazz View Post
hi placed my order last week. order #7992 can i please get some sort of idea of when it will ship?
Everything is here, it will be shipping out tomorrow at the latest or today if we can plow through enough orders.

Quote:
Originally Posted by BUGGYBOY View Post
I got my water proofed esc with the 25t tourque master motor today , thanks just in time for my birthday. I did end up waiting a bit for it but understandable with all that has been going on with the new marriage and new shop. Good luck with all that. Can't wait to run this bad boy.


Thanks
Many thanks for the patience while we get our act back together We are just about back on keel!

Quote:
Originally Posted by sloyota View Post

that seemed to have worked for me.i just put it on the computer,updated everything,fixed my throttle end points on my controller.i was only was able to give a 30 minutes test at my ranch,but i'll give a real test today when i hit the trail..i let you know how it goes...
Thanks John.
Good to hear that fixed you up! Every now and again something happens and they just need a refreshing flash of information.
JohnRobHolmes is offline  
Old 12-12-2011, 03:59 PM   #3172
Quarry Creeper
 
Join Date: Nov 2011
Location: In the woods
Posts: 283
Default

I was reading that order 7930 shipped today. Mine being 7931 I am assuming it shipped as well?
Levesque87 is offline  
Old 12-12-2011, 04:08 PM   #3173
Quarry Creeper
 
Join Date: Mar 2011
Location: Kailua
Posts: 387
Default

John, super fast turn around on my BRXL!! Thanks so much! That's one reason I continue to buy and use your products, great customer service!!
tazman is offline  
Old 12-12-2011, 06:36 PM   #3174
Quarry Creeper
 
Join Date: Dec 2009
Location: Honolulu
Posts: 428
Default

John, I received my BR-XL today. But I need you to PM me or email me. It is important.

russinpeace@yahoo.com
RusT808 is offline  
Old 12-12-2011, 06:52 PM   #3175
Rock Crawler
 
Join Date: Sep 2007
Location: Petaluma
Posts: 607
Default

Good to hear that fixed you up! Every now and again something happens and they just need a refreshing flash of information.


So far so good.I got a good two hours trail run today and it worked flawless.
sloyota is offline  
Old 12-13-2011, 12:57 PM   #3176
Newbie
 
Join Date: Nov 2011
Location: Pasadena
Posts: 10
Default Decals

When will you have more of the Holmes Hobbies decals in stock?
snowshoe is offline  
Old 12-13-2011, 03:18 PM   #3177
Newbie
 
Join Date: May 2011
Location: Mt. Vernon
Posts: 38
Default

Just wanting to check status of order # 7893
AaronJ is offline  
Old 12-13-2011, 04:05 PM   #3178
Rock Crawler
 
Join Date: May 2005
Location: Minnesota
Posts: 588
Default

Hey John,
I'm looking to send in a few motors to you. I was wondering if I just send them in or "buy" the service off your website? I have a cobalt puller 7T, Venom 19T double and Mag Mayhem I'd like you to take a look at. Do you service all motors or only what you sell? Thanks in advance!
mudrinner4ever is offline  
Old 12-13-2011, 04:12 PM   #3179
Pebble Pounder
 
Join Date: Apr 2011
Location: Longview
Posts: 122
Default

Hey John can you check up on my BRXL and motor and get back to me?
Solitude is offline  
Old 12-14-2011, 12:00 AM   #3180
NJK
Quarry Creeper
 
Join Date: Apr 2011
Location: Waimanalo, Hawaii \m/
Posts: 426
Default

hey john i still havent heard back from you about my motor my email is nk96795@yahoo.com and my name is Noah kassebeer. i sent you the payment for the motor already im just waiting from a responss from you.
NJK is offline  
Closed Thread



(HH) Tech Questions and Customer support thread - Similar Threads
Thread Thread Starter Forum Replies Last Post
Futaba customer support XJkid93 Chit Chat 6 07-24-2012 06:07 PM
ZNO-RC Customer Support ZNO-RC Redcat Crawlers 28 03-20-2012 08:44 PM
axial customer support/service THANKS! superflex General Crawlers 6 01-31-2011 08:40 PM
airtronics customer support dlamb11877sf Electronics 0 04-13-2010 10:04 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -6. The time now is 08:47 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.
Copyright 2004-2014 RCCrawler.com